Refund policy

退货与退款政策

最后更新日期：2026年7月2日

在 Aeton Sales Performance S.L.，我们希望您对每一次购物都感到满意。如果您收到的商品存在质量问题、运输损坏或发错商品，我们将尽快为您提供解决方案。

一、退货期限

自您收到商品之日起 14个自然日内，您可以申请退货。

退货商品必须符合以下条件：

商品未经使用；
保持收到时的原始状态；
包装、配件及赠品完整；
不影响二次销售。

如商品不符合上述条件，我们有权拒绝退货申请。

二、不支持退货的商品

除商品存在质量问题或发货错误外，以下商品原则上不支持退货：

定制商品；
按订单生产的商品；
限量版或编号收藏商品；
已拆封且影响商品完整性或卫生安全的商品。

三、商品损坏、质量问题或发错商品

如果您收到的商品存在以下情况：

商品损坏；
商品存在质量问题；
商品缺失；
收到的商品与订单不符；

请在签收后 72小时内 联系我们，并发送以下信息至 info@aeton.es：

订单编号；
商品照片；
外包装照片；
问题说明。

经核实后，我们将根据实际情况提供：

免费补发商品；
更换商品；
全额退款。

四、退货运费

若因商品质量问题、运输损坏或我方发货错误导致退货，相关合理运费由 Aeton Sales Performance S.L. 承担。

若因个人原因申请退货，退货运费、国际运输费用以及可能产生的海关税费、进口税或其他相关费用均由买家承担。

五、退货流程

未经客服确认，请勿自行寄回商品。

如需申请退货，请发送邮件至：

info@aeton.es

经审核通过后，我们将向您提供具体退货地址及操作说明。

未经授权寄回的商品可能无法受理。

六、退款说明

收到退回商品并完成检查后，我们将通过电子邮件通知您审核结果。

如符合退款条件，退款将退回至您购买时使用的原支付方式。

退款一般将在 5至10个工作日 内完成，具体到账时间取决于您的银行或支付平台。

七、运输过程中遗失的订单

若物流公司确认订单在运输过程中遗失，您可以选择：

免费重新发货；或
全额退款。

八、订单取消

订单在发货前均可申请取消。

订单发出后，如需退款，请按照本退货与退款政策申请退货。

九、联系我们

Aeton Sales Performance S.L.

NIF：B42624585

Plaza San Cristóbal 14

03002 Alicante

Spain

电子邮箱：info@aeton.es

Return & Refund Policy

Last updated: July 2, 2026

At Aeton Sales Performance S.L., we want you to enjoy your purchase. If you receive a defective, damaged, or incorrect item, we will do our best to resolve the issue as quickly as possible.

1. Return Period

You may request a return within 14 calendar days from the date you receive your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and contents.
Be suitable for resale.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Unless the item is defective or shipped in error, the following products are not eligible for return:

Personalized or custom-made products.
Made-to-order products.
Limited edition or numbered collectible items.
Opened products where the original seal protects authenticity or hygiene.

3. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us within 72 hours of delivery by emailing info@aeton.es and include:

Your order number.
Photos of the product.
Photos of the shipping package.
A brief description of the issue.

After reviewing your request, we may offer:

A free replacement.
A replacement item.
A full refund.

4. Return Shipping Costs

If the return is due to our error, a defective product, or damage during shipping, Aeton Sales Performance S.L. will cover the reasonable return or replacement shipping costs.

If the return is requested for personal reasons, the customer is responsible for all return shipping costs, international shipping fees, customs duties, taxes, and any other charges related to the return.

5. Return Procedure

Please do not return any item without contacting us first.

To request a return, email us at:

info@aeton.es

Once your request has been approved, we will provide you with the return instructions and the appropriate return address.

Unauthorized returns may be refused.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your refund is approved, it will be issued using the same payment method used for the original purchase.

Refunds are typically processed within 5–10 business days, although the exact timing depends on your bank or payment provider.

7. Lost Shipments

If your order is confirmed as lost during transit by the shipping carrier, you may choose either:

A replacement shipment at no additional cost; or
A full refund.

8. Order Cancellation

Orders may be cancelled at any time before they have been processed or shipped.

Once an order has been shipped, any refund request must follow the return procedure described in this policy.

9. Contact Us